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Withdrawal on hold

Why Does Golazzo Casino Run KYC Checks?

The moment you request a withdrawal, the licence we hold requires proof of who you are, and most checks take about 13 hours.

Begin my verification
UK Gambling CommissionLicensed and regulated under licence 96806-6535-R-781448. Golazzo Casino Ltd, Company No. 38998307 (United Kingdom).
Six essentials

What Does the Check Involve?

Six lines that settle what the check is, who runs it and where to ask.

Who checks
Golazzo Casino Ltd
Licence held
UK Gambling Commission, 96806-6535-R-781448
How long
13 hours
Mandatory by
Before the first withdrawal
Questions go to
[email protected]
Minimum age
18+
No resubmissions

How Do You Avoid a Second Upload?

Blurry photos are the usual worry; these four steps aim at one clean pass.

Your first account visit
On the day you register, open the verification area and read the list; the same papers can be requested at your first deposit as well.
Sharp now, approved later
Within a few minutes of opening the list, photograph your photo ID on a dark surface, all four corners in frame and no glare.
One step closer
By the time the ID clears, proof of address is usually next: a recent bill or statement showing your name and the address on your account.
The quiet 13 hours
After the final upload, a decision usually lands within 13 hours; a source of funds question, if one comes, is a routine licence step, not a suspicion.
Four rows

Send Less Now, Clear It Sooner

Files travel under 256-bit AES encryption, so each row lists only what must be visible.

Photo ID

ConfirmsYour name and date of birth
Must showAll four corners, no glare

Proof of address

ConfirmsWhere you live
Must showRecent date, your name, address

Payment card image

ConfirmsThe card is yours
Must showFirst six and last four digits
Why Now

Your First Withdrawal, and Three Other Moments

The check is tied to moments you can see coming, not to a random review of your account.

Before the Payout, Not After
As soon as your first withdrawal is requested, the licence requires a confirmed identity before any money leaves, so photo ID and proof of address are asked together.
The Name That Does Not Match
Where the name or address on your account differs from the document, the mismatch pauses the check, and an updated proof of address in the same legal name clears it.
A Card the Casino Has Not Seen?
Adding a payment method you have not used before can prompt a fresh look, because the licence requires the casino to know whose card or wallet funds each deposit.
Have Your ID Ready Early
Your age must be confirmed before the account can be used fully, so a clear photo ID showing you are 18 or over is requested at registration or at the first deposit.

Where Did the Money Come From?

At the point a licence holder reviews a pattern of deposits, the UK Gambling Commission expects an answer about where the money came from. Golazzo Casino holds licence 96806-6535-R-781448, so the question is a duty, not a judgement. Treat it as paperwork: no one is accusing you of anything.

Depending on your situation, one or two of these may be enough to close the check.

  • Recent payslips from your employer
  • Bank statements for the last months
  • A letter confirming your salary
  • Notice of a pension or benefit award
  • Paperwork for a property sale or inheritance

Why a Document Comes Back, and the Quick Fix

Out of Date, Out of Luck. A document past its expiry date cannot confirm who you are today, so the review team sends it back even when everything else is correct. Photograph the newest version you hold Check the expiry date before sending

Update the Details First. Details that differ from your account, such as a maiden name or an old address, stop the match the licence requires the team to make. Use a document in your current legal name Send proof showing the address on your account

Send the Whole Page. Cropping the edges or editing the image removes the parts the team needs to validate, so the file is treated as unusable. Send the whole page, edges included Use the untouched original file

At the Queue

What Happens If My ID Gets Rejected?

After reading, you will know how a refusal, a re-send and a data request actually play out.

My ID got refused — what do I do now?+
Yes, you can fix it. When a document comes back rejected, the message names the exact fault, such as a glare across the date or a cut-off corner, so you only re-shoot that one item against a dark surface in even light.
Who licenses Golazzo Casino and what is the number?+
The UK Gambling Commission regulates this site under licence 96806-6535-R-781448, held by Golazzo Casino Ltd, Company No. 38998307. That licence is the reason the identity check exists at all, alongside the 18+ age rule for UK players.
Can I snap my documents on a phone rather than scan them?+
Yes, a phone camera copes perfectly well. Lay the document flat, keep the whole frame inside the picture and let daylight do the work, then send it through the verification section using [email protected] as your reply address if anything bounces.
Why does the casino want to know about my source of funds?+
Routine licensing duty, not suspicion. Under its UK Gambling Commission conditions the operator must understand where gambling money originates, so a source of funds request applies to many players at once and simply asks for a payslip, bank statement or similar record.
How safe are the documents I upload?+
They travel under 256-bit AES encryption and are read only by the team handling your check. Staff use them to confirm identity and address, nothing more, and the privacy contact [email protected] answers any question about how the file is held.
Will I have to send the same documents all over again?+
Sometimes, yes. A passport that expires, a card that gets replaced or a house move all make the stored copy useless, so a fresh upload is requested; otherwise one successful submission stays on file for future withdrawals.
How late can I leave the identity check?+
Before your first withdrawal at the latest, with no exceptions. The casino may also ask earlier, at registration or when your first deposit lands, which is worth expecting so a cash-out never stalls at the counter.

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